Convergent is not selling information. It is training people to perform under pressure.
What makes the product valuable is not only the simulation itself, but the shift it creates in the person entering it.
Right now, the product can be understood. The bigger opportunity is to make it felt earlier — through a design system that signals clarity, tension, trust, and consequence before the simulation even begins.
That is where I would start.
A product like Convergent sits in a delicate space: it has to feel clear without becoming flat, serious without becoming cold, and immersive without relying on spectacle alone. That balance should shape the design from the ground up.
The interface should reduce ambiguity without removing the tension that makes the simulation meaningful.
The user should feel the stakes of the conversation, not the friction of the product around it.
If evaluation feels vague, ornamental, or disconnected from the interaction, the learning loop weakens.
The product should hold intensity without becoming visually noisy, mechanically heavy, or theatrically overdesigned.
Users should understand what is being evaluated, what matters, and why — without breaking the immersive quality of the simulation.
The simulation, the interface, and the surrounding narrative should feel like parts of the same system, not adjacent layers built in isolation.
That is the standard I would use to judge every design decision after that.
Methodical, skeptical of vendor promises, and highly attentive to accountability. She is not difficult — she is protecting her team from another avoidable failure.
Diane's team reported the same integration issue three weeks ago. It was marked resolved. It resurfaced.
You are entering a live call she asked for herself.
She has 20 minutes, limited patience, and already told her manager she is evaluating alternatives.
The simulation begins when you're ready.
I saw a gap between the strength of the product and the experience communicating it.
This page is not a proposal — it is a demonstration of how I think about the problem and what the first steps would look like.
If useful, I'd be glad to walk you through the thinking.